Is the price per person or per apartment?
All Assaroe Falls Self Catering Apartments are priced on a per apartment basis.
How do I pay?
For holiday apartments at Assaroe Falls, a non-refundable deposit of €100 is required. The outstanding balance is payable no later than 28 days prior to arrival date. Bookings made within 6 weeks of the arrival date & special offers must pay in full at time of booking. Payments can be made by card over the phone (+353 71 9822 123), or by Electronic Funds Transfer (EFT).
Do I have to pay a security deposit?
Yes, a security deposit is required to gain access to our Assaroe Falls Self Catering Apartments. This deposit is returned to you in full on your departure, provided that the apartments are left in a clean and tidy condition. In some cases your security deposit will be returned to you by post within 14 days of departure by EFT.
A security deposit is required to cover any breakages or damage that may occur during your stay. A credit card number, post dated cheque or cash is accepted. The security deposit is €100.00. A full set of terms and conditions will be issued on receipt of final payment of your holiday.
Do I need to bring my own bed linen?
No. Apartments are supplied with duvets, bed linen and towels. You can pre-book one of our cots and high chairs for the duration of your stay if required. Linen for our cots is provided. Guests will need to bring bed linen for travel cots not booked through Assaroe Falls.
What facilities are available in the apartment?
All apartments have fully equipped kitchens. Also included are washing machines and dryers. All apartments have TVs in the living rooms. A travel cot and highchair can also be pre-booked prior to arrival for a fee of €20 per week and €10 for short breaks.
Is there an additional charge for electricity?
Electricity costs will be metered and paid for at the end of your stay with us at Assaroe Falls.
What happens if I need to cancel or change my reservation?
Any changes to your reservation must be made as early as possible by phone or email.
In the event of a cancellation, deposits are non-refundable, but at times they may be used for a booking at another stage. In the event of a no-show we are obliged to hold all payment to us. In the event where the balance has not been paid, we will charge the full amount of your stay to your credit card.
In the event, that you wish to cancel your booking, the following charges will apply:
28 to 15 days prior to arrival – €40 of the non refundable deposit.
14 to 8 days prior to arrival – 50% of rental charge
7 days or less to arrival – 100% of rental charge
What facilities are available in the locality?
Assaroe Falls Apartments are centrally located just two minutes walk from Ballyshannon town centre. Immediate facilities include the Ballyshannon Leisure Centre and Slevins Department Store, as well as numerous pubs and restaurants. Within driving distance, Assaroe Falls Apartments are close to several beaches along the South Donegal coast line as well as an abundance of beautiful countryside, historical tourist attractions, golf, fishing, horse riding and surfing. You can also easily explore the neighbouring counties of Sligo, Fermanagh and Leitrim by car.
What time can I check-in?
On receiving your balance of payment, we will send you an information page containing the name and number of your Assaroe Falls contact, along with certain rules. Check-in time is normally from 3pm – 6pm. We would also ask that you phone ahead the day before your arrival to give your Assaroe Falls contact an indication of your check in time. If you require an early check-in, this must be pre-arranged.
What time do I have to check-out?
Check-out time is strictly 11am during the Summer months of July & August. At other times we try to be as flexible as possible. Late check-outs must be pre-arranged with the onsite supervisor. There will be a charge of €100 for any unauthorised late departures. We ask that apartments be left as they were found.
Accommodation Capacity
For insurance and fire safety reasons, the total number of clients staying in each home must not exceed the maximum capacity as agreed at time of booking. It is important that you check with Assaroe Falls Apartments in advance, to ensure that you do not exceed the limit, which applies to the accommodation you have booked. Failure to do so may invalidate your booking.
Keys
Only 1 key per apartment will be issued on arrival. The key must always be left at reception or placed in the reception post box on departure. A charge of €100 per key will apply for any lost keys.
Special Requests
Requests for cots, high-chairs and fold-up beds must be made at time of booking, whilst we will endeavour to do all possible to meet your request, it can not be guaranteed. Fold up beds are not suitable for adults. These are chargeable items.
Cleaning, Linen & Towels
Initial supply of bed linen and towels are provided for your apartment. Towels for use off-site are not supplied by Assaroe Falls Self Catering Apartments. We recommend you bring your own towels for use off-site. If extra cleaning or changes in bed linen and/or towels is required please contact reception with your requirements. These are chargeable items.
Complaints
At Assaroe Falls Self Catering Apartments, we pride ourselves on our high standards and the quality of service offered to all our guests. In the unlikely event of a problem arising or if you wish to make a complaint, please raise this immediately with the Manager on duty or in writing within 14 days of departure from the facility.
Lost Property
No responsibility will be taken for articles lost on, or stolen from, the property..
Access To Apartment
Management reserve the right to visit the apartments at any time.
Pets
We regret that pets are not allowed in the facility, with the exception of guide dogs, or with prior permission from management.
What is your minimum letting period?
Our minimum requirement is 2 nights stay but on bank holiday weekend 3 nights is the minimum stay available. This can be weekend or midweek (depending on availability) .
Can I purchase a gift voucher for Assaroe Falls Self Catering Apartments Holiday Homes?
Yes, you can buy Gift Vouchers, with a minimum spend of €50. Vouchers are open and can be used towards any Assaroe Falls Apartment. Call Assaroe Falls Self Catering Apartments 00353719822123 or email info@assaroefalls.com